Delete your RentSmart account and personal data

Request account deletion

Email cs@rentsmart.com.hk with your registered phone number or email address to request account deletion. We will contact you to verify your identity and follow up on your request.

Before you delete your account

Any outstanding transactions, refunds or disputes must be resolved before your account is closed. After closure, you will no longer be able to log in or view your payment history, and unused offers will expire. Please save any receipts you need beforehand.

Account closure cannot be reversed. You may register again, but your previous records and offers will not be restored.

How we handle your personal data

We will delete related personal data that no longer needs to be retained. Some data must still be kept to meet legal requirements and necessary operational purposes. Under our current Privacy Policy, in most cases the retention period is seven years from the end of the customer relationship.

We will notify you of the outcome by email. If any data cannot be deleted, we will also explain why. For details, please read our Privacy Policy.